{"id":9,"date":"2026-10-08T08:06:18","date_gmt":"2026-10-08T08:06:18","guid":{"rendered":"https:\/\/shop.germansts.de\/?page_id=9"},"modified":"2026-10-08T09:41:04","modified_gmt":"2026-10-08T09:41:04","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/shop.germansts.de\/en\/refund_returns\/","title":{"rendered":"Widerruf &amp; R\u00fcckgabe \/ Withdrawal &amp; Returns"},"content":{"rendered":"<style>article:has(#gsts-returns) .entry-header{display:none}article:has(#gsts-returns){padding:0!important}article:has(#gsts-returns) .entry-content{margin:0!important}#gsts-returns{font-family:inherit;color:#282034;background:#fff;line-height:1.8}#gsts-returns *{box-sizing:border-box}#gsts-returns .gr-en{display:none}html[lang^=\"en\"] #gsts-returns .gr-de{display:none}html[lang^=\"en\"] #gsts-returns .gr-en{display:block}#gsts-returns .gr-wrap{max-width:1160px;margin:auto;padding:0 36px}#gsts-returns .gr-hero{padding:44px 0 32px;border-bottom:1px solid 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lang=\"de\" data-no-translation>\n<div class=\"gr-wrap\">\n<header class=\"gr-hero\"><a class=\"gr-back\" href=\"\/\">\u2190 Zur\u00fcck zum Shop<\/a><\/p>\n<p class=\"gr-eyebrow\">Kundeninformation<\/p>\n<h1>Widerruf &#038; R\u00fcckgabe<\/h1>\n<div class=\"gr-meta\"><span>Stand: 8. Oktober 2026<\/span><span><a href=\"\/refund_returns\/\">Deutsch<\/a> \u00b7 <a href=\"\/en\/refund_returns\/\">English<\/a><\/span><\/div>\n<\/header>\n<div class=\"gr-layout\">\n<nav class=\"gr-nav\" aria-label=\"Inhaltsverzeichnis\">\n<h2>Auf dieser Seite<\/h2>\n<ol>\n<li><a href=\"#de-returns-1\">Widerrufsrecht<\/a><\/li>\n<li><a href=\"#de-returns-2\">Widerruf erkl\u00e4ren<\/a><\/li>\n<li><a href=\"#de-returns-3\">Erstattung &#038; R\u00fccksendung<\/a><\/li>\n<li><a href=\"#de-returns-4\">Gesetzliche Ausnahmen<\/a><\/li>\n<li><a href=\"#de-returns-5\">Muster-Widerrufsformular<\/a><\/li>\n<li><a href=\"#de-returns-6\">Kontakt<\/a><\/li>\n<\/ol>\n<\/nav>\n<div>\n<aside class=\"gr-status\"><strong>Aktueller Shopstatus<\/strong><\/p>\n<p>Der Shop befindet sich im zugangsbeschr\u00e4nkten Testbetrieb; Versandmethoden und Zahlungsarten sind derzeit nicht eingerichtet. Diese Belehrung gilt f\u00fcr Fernabsatzvertr\u00e4ge mit Verbrauchern, falls und sobald solche Vertr\u00e4ge geschlossen werden. Unternehmern steht das gesetzliche Verbraucher-Widerrufsrecht nicht zu.<\/p>\n<\/aside>\n<section class=\"gr-section\" id=\"de-returns-1\">\n<h2>Widerrufsrecht<\/h2>\n<p>Wenn Sie Verbraucher sind, haben Sie das Recht, binnen 14 Tagen ohne Angabe von Gr\u00fcnden diesen Vertrag zu widerrufen. Die Frist betr\u00e4gt 14 Tage ab dem Tag, an dem Sie oder ein von Ihnen benannter Dritter, der nicht Bef\u00f6rderer ist, die Ware erhalten haben. Bei einer Bestellung mehrerer Waren, die getrennt geliefert werden, beginnt die Frist mit Erhalt der letzten Ware; bei einer Ware in mehreren Teilsendungen mit Erhalt der letzten Teilsendung oder des letzten St\u00fccks.<\/p>\n<\/section>\n<section class=\"gr-section\" id=\"de-returns-2\">\n<h2>Aus\u00fcbung des Widerrufs<\/h2>\n<p>Um Ihr Widerrufsrecht auszu\u00fcben, informieren Sie uns durch eine eindeutige Erkl\u00e4rung (z. B. Brief oder E-Mail) \u00fcber Ihren Entschluss. Richten Sie die Erkl\u00e4rung an: German Secure Tec Solutions GmbH, B\u00fcchel 12\u201314, 41460 Neuss, Deutschland, E-Mail <a href=\"mailto:info@germansts.de\">info@germansts.de<\/a>, Telefon +49 2131 70 861861. Sie k\u00f6nnen das Musterformular unten verwenden, m\u00fcssen es aber nicht. Zur Wahrung der Frist reicht es, dass Sie die Mitteilung vor Ablauf der 14 Tage absenden.<\/p>\n<\/section>\n<section class=\"gr-section\" id=\"de-returns-3\">\n<h2>Folgen des Widerrufs<\/h2>\n<p>Wir erstatten alle von Ihnen erhaltenen Zahlungen einschlie\u00dflich der Kosten der g\u00fcnstigsten von uns angebotenen Standardlieferung unverz\u00fcglich und sp\u00e4testens binnen 14 Tagen ab Eingang Ihrer Widerrufserkl\u00e4rung. Mehrkosten einer von Ihnen gew\u00e4hlten, teureren Lieferart werden nicht erstattet. F\u00fcr die R\u00fcckzahlung verwenden wir dasselbe Zahlungsmittel wie bei der urspr\u00fcnglichen Zahlung, es sei denn, es wurde ausdr\u00fccklich etwas anderes vereinbart; daf\u00fcr berechnen wir kein Entgelt. Wir d\u00fcrfen die R\u00fcckzahlung verweigern, bis wir die Ware zur\u00fcckerhalten haben oder Sie den Nachweis der R\u00fccksendung erbracht haben, je nachdem, welches der fr\u00fchere Zeitpunkt ist.<\/p>\n<p>Sie senden die Ware unverz\u00fcglich und sp\u00e4testens binnen 14 Tagen ab dem Tag, an dem Sie uns \u00fcber den Widerruf unterrichten, an uns zur\u00fcck oder \u00fcbergeben sie uns. Die Frist ist gewahrt, wenn Sie die Ware vor Ablauf der 14 Tage absenden. Sie tragen die unmittelbaren Kosten der R\u00fccksendung, sofern wir Sie vor Vertragsschluss dar\u00fcber informiert haben. F\u00fcr einen Wertverlust m\u00fcssen Sie nur aufkommen, wenn er auf einen Umgang zur\u00fcckzuf\u00fchren ist, der zur Pr\u00fcfung von Beschaffenheit, Eigenschaften und Funktionsweise nicht notwendig war.<\/p>\n<\/section>\n<section class=\"gr-section\" id=\"de-returns-4\">\n<h2>Gesetzliche Ausnahmen \u2013 individuell zugeschnittene Ware<\/h2>\n<p>Das Widerrufsrecht besteht nach \u00a7 312g Abs. 2 Nr. 1 BGB nicht bei Vertr\u00e4gen \u00fcber Waren, die nicht vorgefertigt sind und f\u00fcr deren Herstellung eine individuelle Auswahl oder Bestimmung des Verbrauchers ma\u00dfgeblich ist oder die eindeutig auf pers\u00f6nliche Bed\u00fcrfnisse zugeschnitten sind. Diese Ausnahme wird nicht pauschal auf alle Kabel, Standardl\u00e4ngen, Rollen oder Verpackungseinheiten angewendet. Sie gilt nur, wenn die konkreten gesetzlichen Voraussetzungen f\u00fcr die bestellte Ware erf\u00fcllt sind und die Ware tats\u00e4chlich nach individueller Kundenvorgabe hergestellt wird. Ob ein bestimmter Kabelzuschnitt darunter f\u00e4llt, richtet sich nach der konkreten Bestellung und wird vor dem Kauf ausgewiesen.<\/p>\n<\/section>\n<section class=\"gr-section\" id=\"de-returns-5\">\n<h2>Muster-Widerrufsformular<\/h2>\n<div class=\"gr-form\">\n<p>(Wenn Sie den Vertrag widerrufen wollen, f\u00fcllen Sie bitte dieses Formular aus und senden Sie es zur\u00fcck.)<\/p>\n<p>An German Secure Tec Solutions GmbH, B\u00fcchel 12\u201314, 41460 Neuss, Deutschland, <a href=\"mailto:info@germansts.de\">info@germansts.de<\/a>:<\/p>\n<p class=\"gr-form-fields\">Hiermit widerrufe(n) ich\/wir (*) den von mir\/uns (*) abgeschlossenen Vertrag \u00fcber den Kauf der folgenden Waren (*) \/ den folgenden Vertrag \u00fcber die Erbringung der folgenden Dienstleistung (*):<br \/>Bestellt am (*) \/ erhalten am (*):<br \/>Name des\/der Verbraucher(s):<br \/>Anschrift des\/der Verbraucher(s):<br \/>Unterschrift des\/der Verbraucher(s) (nur bei Mitteilung auf Papier):<br \/>Datum:<br \/>(*) Unzutreffendes streichen.<\/p>\n<p><a class=\"gr-download\" href=\"https:\/\/shop.germansts.de\/wp-content\/uploads\/2026\/10\/GermanSTS-Widerrufsformular-DE.pdf\" download=\"GermanSTS-Widerrufsformular-DE.pdf\"><span aria-hidden=\"true\">\u2193<\/span> Widerrufsformular als PDF herunterladen<\/a><\/p>\n<p class=\"gr-download-note\">Am Computer ausf\u00fcllen oder ausdrucken und handschriftlich erg\u00e4nzen.<\/p>\n<\/div>\n<\/section>\n<section class=\"gr-section\" id=\"de-returns-6\">\n<h2>Kontakt<\/h2>\n<div class=\"gr-contact\">\n<p>German Secure Tec Solutions GmbH, B\u00fcchel 12\u201314, 41460 Neuss, Deutschland \/ Germany. E-Mail: <a href=\"mailto:info@germansts.de\">info@germansts.de<\/a>. Telefon: +49 2131 70 861861.<\/p>\n<\/div>\n<\/section>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"gr-en notranslate\" lang=\"en\" data-no-translation>\n<div class=\"gr-wrap\">\n<header class=\"gr-hero\"><a class=\"gr-back\" href=\"\/en\/\">\u2190 Back to shop<\/a><\/p>\n<p class=\"gr-eyebrow\">Customer information<\/p>\n<h1>Withdrawal &#038; returns<\/h1>\n<div class=\"gr-meta\"><span>Last updated: 8 October 2026<\/span><span><a href=\"\/refund_returns\/\">Deutsch<\/a> \u00b7 <a href=\"\/en\/refund_returns\/\">English<\/a><\/span><\/div>\n<\/header>\n<div class=\"gr-layout\">\n<nav class=\"gr-nav\" aria-label=\"On this page\">\n<h2>On this page<\/h2>\n<ol>\n<li><a href=\"#en-returns-1\">Right of withdrawal<\/a><\/li>\n<li><a href=\"#en-returns-2\">How to withdraw<\/a><\/li>\n<li><a href=\"#en-returns-3\">Reimbursement &#038; returns<\/a><\/li>\n<li><a href=\"#en-returns-4\">Statutory exceptions<\/a><\/li>\n<li><a href=\"#en-returns-5\">Model withdrawal form<\/a><\/li>\n<li><a href=\"#en-returns-6\">Contact<\/a><\/li>\n<\/ol>\n<\/nav>\n<div>\n<aside class=\"gr-status\"><strong>Current shop status<\/strong><\/p>\n<p>The shop is in access-restricted testing; shipping methods and payment methods are not currently configured. This notice applies to distance contracts with consumers if and when such contracts are concluded. Businesses do not have the statutory consumer right of withdrawal.<\/p>\n<\/aside>\n<section class=\"gr-section\" id=\"en-returns-1\">\n<h2>Right of withdrawal<\/h2>\n<p>If you are a consumer, you have the right to withdraw from this contract within 14 days without giving any reason. The period is 14 days from the day on which you, or a third party other than the carrier and indicated by you, take possession of the goods. For an order of several goods delivered separately, the period begins when you receive the last good; for a good delivered in several lots or pieces, it begins when you receive the last lot or piece.<\/p>\n<\/section>\n<section class=\"gr-section\" id=\"en-returns-2\">\n<h2>Exercising withdrawal<\/h2>\n<p>To exercise your right, inform us of your decision by a clear statement (for example, a letter or email). Send it to: German Secure Tec Solutions GmbH, B\u00fcchel 12\u201314, 41460 Neuss, Germany, email <a href=\"mailto:info@germansts.de\">info@germansts.de<\/a>, telephone +49 2131 70 861861. You may use the model form below, but this is not required. It is sufficient to send your notice before the 14-day period expires.<\/p>\n<\/section>\n<section class=\"gr-section\" id=\"en-returns-3\">\n<h2>Effects of withdrawal<\/h2>\n<p>We will reimburse all payments received, including the cost of the least expensive standard delivery offered by us, without undue delay and no later than 14 days after receiving your withdrawal notice. We will not reimburse additional costs resulting from your choice of a more expensive delivery method. We will use the same means of payment as for the original transaction unless expressly agreed otherwise; you will not incur a fee for the reimbursement. We may withhold reimbursement until we have received the goods or you have supplied evidence of having sent them back, whichever is earlier.<\/p>\n<p>You must send back or hand over the goods to us without undue delay and no later than 14 days after informing us of your withdrawal. The deadline is met if you send the goods before the 14 days expire. You bear the direct cost of returning the goods if we informed you of this before contract formation. You are liable for diminished value only if it results from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.<\/p>\n<\/section>\n<section class=\"gr-section\" id=\"en-returns-4\">\n<h2>Statutory exceptions \u2013 individually made goods<\/h2>\n<p>Under section 312g(2)(1) BGB, there is no right of withdrawal for goods that are not prefabricated and are made on the basis of an individual consumer choice or decision, or are clearly tailored to personal needs. This exception is not applied generally to all cable, standard lengths, reels or package units. It applies only where the statutory conditions are met for the specific goods and they are actually made to the customer\u2019s individual specification. Whether a particular cut length qualifies depends on the specific order and will be stated before purchase.<\/p>\n<\/section>\n<section class=\"gr-section\" id=\"en-returns-5\">\n<h2>Model withdrawal form<\/h2>\n<div class=\"gr-form\">\n<p>(Complete and return this form only if you wish to withdraw from the contract.)<\/p>\n<p>To German Secure Tec Solutions GmbH, B\u00fcchel 12\u201314, 41460 Neuss, Germany, <a href=\"mailto:info@germansts.de\">info@germansts.de<\/a>:<\/p>\n<p class=\"gr-form-fields\">I\/We (*) hereby give notice that I\/We (*) withdraw from my\/our (*) contract for the sale of the following goods (*) \/ for the provision of the following service (*):<br \/>Ordered on (*) \/ received on (*):<br \/>Name of consumer(s):<br \/>Address of consumer(s):<br \/>Signature of consumer(s) (only if this form is notified on paper):<br \/>Date:<br \/>(*) Delete as appropriate.<\/p>\n<p><a class=\"gr-download\" href=\"https:\/\/shop.germansts.de\/wp-content\/uploads\/2026\/10\/GermanSTS-Withdrawal-Form-EN.pdf\" download=\"GermanSTS-Withdrawal-Form-EN.pdf\"><span aria-hidden=\"true\">\u2193<\/span> Download withdrawal form (PDF)<\/a><\/p>\n<p class=\"gr-download-note\">Fill in digitally, or print and complete by hand.<\/p>\n<\/div>\n<\/section>\n<section class=\"gr-section\" id=\"en-returns-6\">\n<h2>Contact<\/h2>\n<div class=\"gr-contact\">\n<p>German Secure Tec Solutions GmbH, B\u00fcchel 12\u201314, 41460 Neuss, Deutschland \/ Germany. E-Mail: <a href=\"mailto:info@germansts.de\">info@germansts.de<\/a>. Telefon: +49 2131 70 861861.<\/p>\n<\/div>\n<\/section>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>\u2190 Zur\u00fcck zum Shop Kundeninformation Widerruf &#038; R\u00fcckgabe Stand: 8. Oktober 2026Deutsch \u00b7 English Auf dieser Seite Widerrufsrecht Widerruf erkl\u00e4ren [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-9","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/shop.germansts.de\/en\/wp-json\/wp\/v2\/pages\/9","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/shop.germansts.de\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/shop.germansts.de\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/shop.germansts.de\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/shop.germansts.de\/en\/wp-json\/wp\/v2\/comments?post=9"}],"version-history":[{"count":5,"href":"https:\/\/shop.germansts.de\/en\/wp-json\/wp\/v2\/pages\/9\/revisions"}],"predecessor-version":[{"id":206,"href":"https:\/\/shop.germansts.de\/en\/wp-json\/wp\/v2\/pages\/9\/revisions\/206"}],"wp:attachment":[{"href":"https:\/\/shop.germansts.de\/en\/wp-json\/wp\/v2\/media?parent=9"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}